We had a bug fixed a while ago, that happened when users had deactivated animations on their device – the behavior was similar to what you explained above. This is why I will close this thread as completed!
If that’s not the case, please get in touch with us again (here or via mail!)
Lucas
Team•
Jan 21
Hi there,
sorry for the late reply!
There are several reasons why one sec is not showing the intervention. Before getting in touch with our customer support team, please check the following:
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Comments2
Aug 4
PinnedHi there,
sorry for the late reply!
We had a bug fixed a while ago, that happened when users had deactivated animations on their device – the behavior was similar to what you explained above. This is why I will close this thread as completed!
If that’s not the case, please get in touch with us again (here or via mail!)
Lucas
Jan 21
Hi there,
sorry for the late reply!
There are several reasons why one sec is not showing the intervention. Before getting in touch with our customer support team, please check the following:
Consider if Intentional app switching is activated right now (e..g wait 1 minute and try again)
Ensure the accessibility permission has been granted.
Battery optimization should be turned off.
Depending on phone model, check the Additional Background settings here.
Source: https://tutorials.one-sec.app/en/articles/3262274